At 31 ph, your privacy matters. This Privacy Policy explains what personal information we collect when you use our Philippines-based online gaming platform, how we use it, who we share it with, and what rights you have over your own data. By registering an account or continuing to use 31 ph, you agree to the practices described here. If you have questions, visit our FAQ page or contact us at [email protected].
Last updated: January 2025
Applies to all users of 31 ph operating in the Philippines.
When you register on 31 ph, we collect the personal details you provide during sign-up, including your name, date of birth, email address, and contact number. This information is required to verify that you meet the minimum age requirement of 21 years and that you are based in the Philippines. We also collect your account activity data, such as login timestamps, game history, and transaction records, to ensure the platform operates correctly and securely. Technical data including your device type, browser version, and IP address is collected automatically to help us detect unusual activity and protect your account. All of this information is used solely to deliver and improve the 31 ph gaming experience for Filipino players.
Financial information related to your deposits and withdrawals is processed through our payment partners and is handled in accordance with their own security standards. We do not store full payment credentials on our servers. Transaction records in Philippine pesos (PHP) are retained as required by applicable regulations to support account management and dispute resolution. If you contact our support team at [email protected], we may also retain records of that correspondence to help resolve your query and improve our service. We collect only what is necessary and do not gather data beyond what is needed to operate your account safely.
Your personal data is stored on secured servers with access restricted to authorised personnel only. We apply industry-standard encryption to protect data both in transit and at rest, ensuring that your information remains confidential at all times. Access controls are reviewed regularly to prevent unauthorised access, and our systems are monitored around the clock for suspicious activity. Data is retained only for as long as it is needed to fulfil the purposes described in this policy or as required by Philippine law. When data is no longer needed, it is securely deleted or anonymised in line with our internal data retention procedures.
31 ph does not sell your personal data to any third party under any circumstances. We may share limited information with trusted service providers who assist in operating the platform, such as payment processors and identity verification partners, but only under strict confidentiality agreements. These partners are permitted to use your data solely for the purpose of providing their services to 31 ph and are not allowed to use it for their own marketing or other purposes. We may also disclose information to Philippine regulatory authorities or law enforcement agencies where we are legally required to do so. Outside of these specific circumstances, your data stays within the 31 ph platform.
As a user of 31 ph, you have the right to access the personal data we hold about you at any time by contacting [email protected]. You may also request corrections to any inaccurate information, and we will update our records promptly upon verification. If you wish to have your data deleted, you can submit a request and we will process it in accordance with our legal obligations and data retention requirements. You have the right to object to certain types of data processing, and we will respond to all such requests within a reasonable timeframe. We are committed to respecting your data rights as a Filipino player and will handle every request with care and transparency.
31 ph uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players navigate the platform. These are functional cookies necessary for the site to work correctly and are not used to serve third-party advertisements. Session cookies are deleted when you close your browser, while persistent cookies may remain for a set period to improve your experience on return visits. You can manage or disable cookies through your browser settings, though doing so may affect certain features of the platform. We do not use cross-site tracking technologies or share browsing data with advertising networks.
Quick answers to what Filipino players most often ask about data and privacy on 31 ph.